FAQ

We specialize in high-performance equestrian equipment including:

• All-purpose and specialized saddle pads (dressage, correction, contour)
• Premium bridles for various disciplines (dressage, hunter, jumper/event)
• Protective horse boots (bell boots, hoof boots, wraps)
• Training equipment and lunging gear
• Girths and saddle accessories
• Riding whips and crops

Our products are designed for competitive riders who demand both performance and style.

Our saddle pads are discipline-specific:

• Dressage Saddle Pads: Designed for close contact and extended leg position
• Hunter/Jumper Pads: Offer shock absorption for jumping disciplines
• Correction Pads: Help address saddle fit issues
• All-Purpose Pads: Versatile for general riding

Need help selecting? Email our tack experts at [email protected].

Absolutely! Many of our products are used by competitive riders worldwide. Our dressage bridles, technical saddle pads, and performance boots meet the demands of professional equestrians while maintaining elegant styling.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:

• Faster checkout
• Order tracking
• Wish lists
• Special offers

We process orders quickly (within 1-2 business days). If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Yes! We offer special pricing for bulk orders. Please contact our team at [email protected] with your requirements for a customized quote.

We offer two reliable shipping methods:

• Standard Shipping ($12.95 USD): 10-15 business days via DHL/FedEx with tracking
• Free Standard Shipping: 15-25 business days via EMS for orders over $50

Processing time is 1-2 business days for all orders.

We ship globally except to some Asian countries and remote regions. During checkout, simply enter your address to see if delivery is available to your location. For specific country inquiries, email [email protected].

All orders include tracking:

• DHL/FedEx shipments: Tracking link provided in your shipping confirmation email
• EMS shipments: Tracking number provided (some regions may have limited tracking)

You can also check order status by logging into your account.

First, check your tracking information. If your package is delayed:

1. Allow 3 additional business days for possible customs delays
2. Check with your local post office if shipped via EMS
3. For DHL/FedEx, contact the carrier directly with your tracking number
4. If unresolved after 30 days, email [email protected] with your order details

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted.

International customers may be responsible for customs duties, taxes, or fees imposed by their country. These charges are not included in your order total and are the customer’s responsibility. We declare all packages at full value for customs purposes.

All transactions are processed in US Dollars (USD). Your bank or credit card company will convert the amount to your local currency, possibly with a small conversion fee. Check with your financial institution for details about foreign transaction fees.

We accept returns within 15 days of receipt for unused items in original condition with tags attached:

• Customer is responsible for return shipping unless item is faulty/incorrect
• Refunds processed within 5 business days of receiving returned items
• Original shipping fees are non-refundable

Note: For hygiene reasons, some items (like girth covers) may not be returnable unless defective.

1. Email [email protected] with your order number and reason for return
2. We’ll provide return instructions and address
3. Ship your return with tracking (we recommend insurance)
4. Once received and inspected, we’ll process your refund

We’re sorry for any inconvenience! Please:

1. Contact us within 3 days of delivery at [email protected]
2. Include photos of the damaged/incorrect item and packaging
3. We’ll arrange a replacement or refund and cover return shipping if needed

Yes! Care instructions are included with each product. Generally:

• Saddle Pads: Machine wash cold, mild detergent, air dry
• Leather Goods: Clean with quality leather cleaner, condition regularly
• Boots/Wraps: Hand wash, air dry completely before storage

Our equestrian specialists can provide general fitting advice. Email [email protected] with:

• Your horse’s measurements (where applicable)
• Photos of your current equipment (if seeking alternatives)
• Your riding discipline and level

For complex fitting issues, we recommend consulting a professional saddle fitter.

We’re here to help! Contact options:

• Email: [email protected] (fastest response)
• Mail: 885 Hill Croft Farm Road, Sacramento, US 95814

Response time is typically within 24 business hours.